Always within reach.
Real-time expertise, across every time zone. From initial deployment to complex troubleshooting, our engineering team ensures a definitive resolution within 12 hours.
Global service. Built in.
From day one on the factory floor to years of high-yield production, our support is integrated into every robot. Expert guidance across time zones, tailored engineering, and relentless uptime, guaranteed.
Your vision. Our engineering.
Go beyond the standard catalog. We partner with you on OEM/ODM development, white-label branding, and application-specific end-effectors tailored exactly to your workflow.
Ready when you are.
High availability, zero waiting. Standard configurations ship within 3 to 5 business days. For volume deployments and custom solutions, deadlines are transparent and locked from day one.
Two years. Zero guesswork.
Every core component—motors, reducers, and control architecture—is covered by an industry-leading two-year warranty. Backed by a responsive global network dedicated to keeping your line running.
Stay ahead of downtime.
Planned health checks and guided maintenance catch wear before it stops your line. Remote diagnostics pair with on-site inspections when your program needs them—so surprises stay rare.
Built for years, not quarters.
Your deployment does not end when warranty paperwork does. Regional spare paths, repair programs, and engineering support stay available as your cell matures—keeping earlier r-Series arms productive alongside new installs.
Evolution, automatically.
Your hardware stays ahead of the curve. Benefit from continuous firmware updates, OS optimizations, and open-access SDK enhancements that unlock new capabilities over time.
Minimized downtime. Maximized trust.
Critical components shouldn't wait. We maintain dedicated regional stock for motors and joint modules, ensuring rapid global dispatch to keep your production moving.